Legal notice
Legal & Website Policy
Last Updated: September 2026
Welcome to Griffwoods.
This Legal & Website Policy sets out important information regarding the use of our website, www.griffwoods.co.uk, and the purchase of products through our online store.
By accessing, browsing or using this website, you agree to use it in accordance with this policy and any other policies or terms published on the website.
1. About Griffwoods
Griffwoods operates the website:
Website: www.griffwoods.co.uk
Email: admin@griffwoods.co.uk
We are an online retailer supplying products to customers within the United Kingdom.
If you need to contact us regarding an order, product, delivery, return or other enquiry, please email admin@griffwoods.co.uk.
2. Website Use
You may use the Griffwoods website for lawful personal and shopping purposes.
You must not knowingly:
- Use our website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to the website, server, customer accounts or associated systems.
- Introduce viruses, malware or other malicious or harmful material.
- Interfere with the normal operation or security of the website.
- Use automated systems to extract substantial amounts of website content without our permission.
- Impersonate another person or provide deliberately false information.
- Use our website in any way that infringes the rights of Griffwoods or another person or organisation.
We reserve the right to restrict or suspend access to our website where we reasonably believe it is necessary to protect our customers, business, website or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on photography, lighting, packaging changes and the device or screen used to view the website.
Manufacturers may occasionally change product packaging, labelling, design or presentation without notice. Where this does not materially alter the nature of the product, the item supplied may therefore differ slightly from the product photographs displayed.
Where an error is identified in a product description, price or other important information, we will take reasonable steps to correct it.
If you have a question about a product before purchasing, please contact admin@griffwoods.co.uk.
4. Prices
All prices displayed on our website are shown in Pounds Sterling (£) unless otherwise stated.
The total price payable, including applicable delivery charges, will be displayed during checkout before an order is submitted.
Prices, promotions and special offers may be changed or withdrawn from time to time.
A change to a price or promotion will not affect an order that has already been accepted at the applicable price, except where permitted by law.
5. Promotions & Discount Codes
From time to time, Griffwoods may offer promotional prices, discount codes, free delivery offers, multi-buy promotions or other special offers.
Unless otherwise stated:
- Promotions are subject to availability.
- Promotional codes must be entered correctly during checkout.
- A promotion may have a minimum spend.
- Certain products may be excluded.
- Promotions may not be used together unless specifically stated.
- Promotional offers may be limited to a specified period.
- Free delivery promotions may be restricted geographically, including to UK Mainland addresses.
- We may withdraw or amend a promotion before an order is placed.
Customers should check that a discount, promotional code or free delivery offer has been correctly applied before completing payment.
If you experience a problem applying an advertised promotion, please contact admin@griffwoods.co.uk, preferably before completing your order.
Any specific terms advertised with a promotion will also apply.
Nothing in our promotional terms affects a customer's statutory rights.
6. Placing an Order
When placing an order, customers are responsible for providing accurate and complete information, including their:
- Name
- Billing information
- Delivery address
- Email address
- Contact information where required
Customers should check their order carefully before submitting it.
Submitting an order does not necessarily mean that we have accepted it.
We may decline or cancel an order where there is a legitimate reason to do so, including where:
- An item is unavailable.
- Payment cannot be authorised.
- An obvious pricing or product information error has occurred.
- Delivery cannot reasonably be made to the address provided.
- We reasonably suspect fraudulent activity.
- A customer has attempted to misuse a promotional offer.
Where payment has already been taken for an order that we subsequently cancel, an appropriate refund will be provided.
If you discover an error after placing your order, please contact admin@griffwoods.co.uk as quickly as possible. We will try to help, although we cannot guarantee that an order can be amended once it has entered processing or been dispatched.
7. Payment
Payment must be made using one of the payment methods offered during checkout.
Payments may be processed on our behalf by third-party payment service providers.
Griffwoods does not require customers to provide payment information outside the payment methods offered through our legitimate checkout process.
If you receive a suspicious email, message or other communication claiming to be from Griffwoods and requesting payment through an unusual method, please do not make payment and contact us at admin@griffwoods.co.uk.
8. Delivery
Delivery availability, charges and estimated timescales are explained during checkout and/or within our Shipping & Delivery Policy.
Customers are responsible for ensuring that the delivery address supplied is complete and accurate.
Delivery times may be estimates unless expressly stated otherwise.
If you have a question about the delivery of an existing order, please email admin@griffwoods.co.uk and include your order number where possible.
Please refer to our separate Shipping & Delivery Policy for further information.
9. Returns, Refunds & Cancellations
Customers may have statutory rights to cancel certain online purchases and rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
Nothing contained in this policy or any other Griffwoods policy is intended to remove, restrict or replace rights that consumers have under applicable UK consumer law.
Our procedures for requesting a cancellation, return, replacement or refund are explained in our Returns & Refunds Policy.
Certain products may be subject to legal exceptions to cancellation rights where applicable.
For assistance with a cancellation, return or refund, please contact admin@griffwoods.co.uk and include your order number and relevant details.
10. Faulty, Damaged or Incorrect Products
We aim to ensure that products are supplied in accordance with applicable UK consumer law.
If you believe that an item is faulty, damaged, not as described or that you have received the wrong product, please contact:
Please include your name, order number, a description of the problem and, where appropriate, photographs showing the issue.
We may ask for photographs or other reasonable information to help us investigate and resolve the matter.
Please retain the product and its packaging until we have advised you of the next steps.
This does not affect your statutory rights.
11. Intellectual Property
Unless otherwise stated, the content created for and owned by Griffwoods on www.griffwoods.co.uk, including our branding, original graphics, photographs, written content, website design elements and promotional material, is owned by or licensed to Griffwoods and is protected by applicable intellectual property laws.
You may view and use the website for your own personal, non-commercial purposes.
You must not reproduce, republish, sell, distribute or commercially exploit Griffwoods-owned content without prior permission, except where permitted by law.
Requests regarding the use of Griffwoods-owned content may be sent to admin@griffwoods.co.uk.
Third-party product names, trademarks, logos and images remain the property of their respective owners where applicable.
12. Privacy & Personal Information
Griffwoods respects the privacy of its customers and website visitors.
When you place an order, create an account, subscribe to marketing communications, contact us or otherwise interact with our website, we may collect and process personal information.
How we collect, use, store and share personal information, together with information about your rights, is explained in our separate Privacy Policy.
Questions relating to privacy or personal information may be sent to:
13. Cookies & Similar Technologies
Our website may use cookies and similar technologies for purposes such as website functionality, security, remembering customer preferences, shopping basket functionality, analytics and, where applicable, advertising.
Where legally required, optional technologies will not be activated until the appropriate choice or consent has been obtained.
More information about the technologies used and the choices available to visitors should be provided within our Cookie Policy and cookie preference controls.
For questions regarding our use of cookies, you can contact admin@griffwoods.co.uk.
14. Email Marketing
Customers and website visitors may have the opportunity to subscribe to receive news, offers, product information and promotional emails from Griffwoods.
Where consent is required, marketing communications will only be sent where an appropriate lawful basis exists.
Recipients can unsubscribe using the unsubscribe facility contained within applicable marketing emails.
You may also request to stop receiving marketing communications by contacting:
Unsubscribing from promotional communications will not prevent us from sending necessary communications relating to an order, account, transaction or customer service matter.
15. Customer Accounts
Where our website allows customers to create an account, customers are responsible for keeping their login details confidential.
You should use a secure password and should not knowingly allow another person to access your account without permission.
If you believe that somebody has accessed your Griffwoods account without authorisation, please contact admin@griffwoods.co.uk as soon as possible.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention or misuse of the website.
16. External Websites
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or additional information.
Unless expressly stated otherwise, Griffwoods does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Customers should review the policies and terms of any third-party website they choose to visit.
17. Website Availability
We aim to keep www.griffwoods.co.uk available and functioning correctly.
However, we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of maintenance, technical problems, security updates, hosting issues or circumstances outside our reasonable control.
Where practical, we will work to restore normal service as quickly as reasonably possible.
If you encounter a problem with our website, you can report it to admin@griffwoods.co.uk.
18. Liability
Nothing in this policy excludes or restricts liability where doing so would be unlawful.
Nothing in this policy affects your statutory rights as a consumer.
To the extent permitted by law, Griffwoods will not be responsible for losses that were not reasonably foreseeable when a contract was formed or losses resulting from circumstances for which we are not legally responsible.
If you are purchasing products as a consumer, nothing in this policy is intended to unfairly limit the legal protections available to you.
19. Fraud & Misuse
We reserve the right to take reasonable steps to prevent fraudulent transactions, payment fraud, misuse of discount codes, unauthorised account access and other suspicious activity.
This may include declining or cancelling an order where we have legitimate grounds to believe fraudulent or unlawful activity is taking place.
Information may be provided to payment providers, financial institutions, delivery companies, law enforcement agencies or other appropriate organisations where necessary and permitted or required by law.
If you become aware of suspected fraudulent activity involving Griffwoods, please contact admin@griffwoods.co.uk.
20. Changes to Our Website & Policies
We may update our website and its policies periodically to reflect changes to our business, services, technology or applicable legal requirements.
The latest version will be made available through www.griffwoods.co.uk.
Changes will not retrospectively remove statutory rights or contractual rights that have already arisen.
21. Governing Law
This policy and your use of our website are governed by the applicable laws of the United Kingdom.
If you are a consumer, you will retain any mandatory legal protections and rights regarding where proceedings may be brought that apply to you.
Nothing within this provision is intended to deprive a consumer of rights provided by applicable law.
22. Severability
If any part of this policy is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Your Statutory Rights
Nothing contained within this policy, our Terms & Conditions, Shipping & Delivery Policy, Returns & Refunds Policy, Privacy Policy or any promotional terms is intended to exclude or restrict a consumer's statutory rights.
24. Contact Griffwoods
If you have any questions about this policy, our website, an order or any of our services, please contact us:
Griffwoods
Website: www.griffwoods.co.uk
Email: admin@griffwoods.co.uk
For enquiries relating to an existing order, please include your name and order number so that we can assist you as efficiently as possible.
Related Griffwoods Policies
Customers should also read our:
- Terms & Conditions
- Privacy Policy
- Cookie Policy
- Shipping & Delivery Policy
- Returns & Refunds Policy
Together, these documents provide important information about shopping with and using Griffwoods.
Last Updated: September 2026