Shipping policy
Shipping & Delivery Policy
Last Updated: September 2026
Thank you for shopping with Griffwoods. We aim to process and dispatch your order as quickly and carefully as possible.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through www.griffwoods.co.uk.
UK Delivery
We currently deliver to addresses within the United Kingdom, subject to any delivery restrictions shown during checkout.
Available delivery options and applicable charges will be displayed at checkout before you complete your purchase.
From time to time, we may offer free delivery promotions, including free delivery when you spend a specified amount. These offers may be subject to minimum order values, geographical restrictions, excluded products or other promotional terms.
Order Processing & Dispatch
We aim to prepare and dispatch orders as quickly as possible.
Orders are processed on working days, excluding weekends and UK Bank Holidays. Orders placed during weekends, Bank Holidays or particularly busy periods may take slightly longer to process.
Once your order has been dispatched, you may receive a dispatch confirmation by email.
Please ensure that the email address and delivery information supplied when placing your order are correct.
Estimated Delivery Times
Any delivery times displayed on our website or at checkout are estimates unless we specifically state that a guaranteed delivery service applies.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, Bank Holidays and periods of unusually high demand.
We will always do our best to get your order to you as quickly as possible.
Delivery Charges
Delivery charges are calculated according to the delivery option selected and will be clearly displayed during checkout before payment is made.
Where a free delivery promotion is available, qualifying orders will receive the applicable free delivery option provided that all promotional conditions have been met.
It is the customer's responsibility to check that the correct delivery option and any applicable promotional delivery offer have been selected before completing checkout.
UK Mainland Delivery Offers
Some delivery promotions may be restricted to UK Mainland addresses only.
Where a promotion is advertised as UK Mainland only, certain locations may be excluded. Any applicable restrictions or additional delivery charges will be displayed where possible during checkout.
Promotional free delivery may not be available in conjunction with certain sale items, discount codes or other promotional offers unless otherwise stated.
Griffwoods reserves the right to amend, suspend or withdraw promotional delivery offers at any time. This will not affect orders that have already been accepted with the promotion correctly applied.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your delivery details carefully before completing checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If an order is returned to us because an incorrect or incomplete delivery address was supplied, additional postage charges may apply if you ask us to resend the order.
Missed Deliveries & Safe Places
Depending on the delivery service used, the courier may attempt to leave your parcel in a safe place, with a neighbour, at a collection point or attempt delivery again.
Please follow any instructions or tracking information provided by the courier.
If you provide specific delivery or safe-place instructions, these may be passed to the delivery provider. We cannot guarantee that the courier will always be able to follow those instructions.
Tracking Your Order
Tracking information will be provided where available for the delivery service used.
Please be aware that tracking information can sometimes take a little time to update after a parcel has been dispatched.
Delayed or Missing Orders
If your order has not arrived within the expected delivery period, please contact us and we will investigate.
Before contacting us, we recommend checking:
- Any tracking information provided
- Around your property or nominated safe place
- Whether somebody else at your address accepted the parcel
- With immediate neighbours where appropriate
- Any delivery card, email or message left by the courier
If your parcel appears to be lost in transit, please contact Griffwoods rather than attempting to resolve the matter solely with the courier. We will investigate the delivery and take appropriate action.
Damaged Parcels
We take care when preparing and packaging orders.
If your order arrives damaged, please contact us as soon as reasonably possible and provide your order details together with photographs of the damaged item and, where possible, the external and internal packaging.
Please keep the product and packaging until we have advised you what to do next.
Your statutory rights are not affected.
Multiple Parcels
Occasionally, an order containing multiple products may be dispatched in more than one parcel.
These parcels may arrive separately, so please check your dispatch information before reporting part of an order as missing.
Delivery During Busy Periods
During particularly busy periods, including Christmas, Black Friday, Bank Holidays and promotional events, processing and delivery may take longer than usual.
We recommend ordering well in advance when you require an item for a particular occasion or date.
Unless a delivery date has been specifically guaranteed by us, estimated delivery dates should not be treated as guaranteed arrival dates.
Orders Required for a Specific Date
If you are purchasing a gift for a birthday, Christmas, anniversary or another special occasion, please allow sufficient time for processing and delivery.
If receiving your order by a particular date is essential, please contact us before placing your order to check what delivery options may be available.
Returns & Cancellations
Shipping and delivery are separate from your rights to cancel or return an order.
Please refer to our Returns & Refunds Policy for information about cancellations, returns, faulty goods and refunds.
Nothing within this Shipping & Delivery Policy is intended to limit or exclude any rights you may have under applicable UK consumer law.
Contact Us
If you have any questions about the delivery of your order, please contact us through the contact details provided on our website.
Please include your name and order number so that we can assist you as quickly as possible.
Griffwoods
www.griffwoods.co.uk
We reserve the right to update this Shipping & Delivery Policy when necessary. The version applicable to your order will be the policy in effect when your order was placed.